INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. What types of products does ShuperPet offer?

ShuperPet offers a wide variety of pet products including food, treats, grooming supplies, toys, accessories, and wellness items for dogs, cats, and more—specially curated to ensure your pet’s happiness, comfort, and overall health.

2. Do you offer products for all pet breeds and sizes?

Yes, we provide breed-specific and size-appropriate products for every stage of your pet’s life. Whether you have a small puppy, a senior dog, or a large breed cat, we’ve got the perfect fit.

3. How long does delivery usually take?

Our orders are processed within 24 hours and typically delivered in 2–5 business days, depending on your location. We also offer express shipping and tracking for faster and more convenient deliveries.

4. Are your products vet-approved and safe?

All products at ShuperPet are carefully selected from trusted, vet-recommended brands. We prioritize safety, quality, and nutritional value to ensure your pets get only the best, safest, and most reliable options.

5. What if I receive a damaged or incorrect product?

If your order arrives damaged or incorrect, simply contact our customer support within 48 hours. We’ll arrange a replacement or issue a refund quickly under our hassle-free return and exchange policy.

INFORMATION ABOUT US

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